Service User Comments

Feedback from people who use our service is extremely useful to us in making sure that we continue to provide the help and support our clients and other service users need.

 

So please do not hesitate to comment on the service you received whether you felt it was good or bad and we are always looking for ways to improve our service so any suggestions you feel would help please let us know by e-mail, post, telephone or in person.


Here are some of the comments we received from people in the last 12months.

 

‘The support and advice was invaluable at a time of much stress’

 

‘The most helpful part of the service was feeling better about myself after the phone call, because of the advice and reassurance I was given’

 

‘I was grateful for the friendly helpful advice, the advice worker has a calm quietly spoken approach which really helped me’

 

‘My counsellor AW was really helpful and I am grateful to her.’

 

‘I would just like to thank my support worker for working with me and supporting me in a big way, as I never thought of getting help before for my serious drink problem.  I would recommend anyone to use apas’

 

‘apas is by far the best counselling service I’ve dealt with personally and professionally’

 

‘The support and advice I received helped me to understand that I am not guilty or at fault for my partners drinking and I am pleased to know that I can ring again; the information that you posted me was very useful’

 

‘The most helpful thing about coming to apas is the warm friendly comfort I received in my time of crisis.  My advice worker is brilliant and has helped turned my life around.  Thanks’

 

‘It was great to receive expert advice from someone who is friendly and compassionate, and to know that there is help on the outside once I am released from HMP Nottingham’

 

‘I was pleased that an agency / professional was prepared to listen and take seriously the concerns of a parent of an over 18.  The information that you provided us with has helped – and hopefully will prompt her to act’

 

‘Due to the support that I have received throughout my sentence I have the best possible chance of maintaining my abstinence when faced with problems in the future.  I would like to thank apas for that step in the right direction’

‘My advice worker always put me at ease despite what I had to talk about – and she was good at making me think about the full picture when discussing issues.  Very supportive and professional’

 

Other agencies say:

 

From a drug agency in Derbyshire: ‘These leaflets are excellent and are just what we needed for the custody suite at Ripley.  They will help to promote alcohol awareness and hopefully motivate clients to engage in support’

‘An excellent resource; I was extremely impressed with the leaflets’

 

‘I telephoned to request some display material for our project and found your service to be friendly, professional and efficient.  Thanks’

 

From Skegness Community Mental Health Team: ‘Thank you so much for your continued sending of the apas Times, it is useful not only for our students but our qualified staff and some service users’

 

From Wilsthorpe Business and Enterprise College:  ‘ Thank you very much for your presentation that you gave at our Health and Lifestyle Roadshow.We really appreciate the information that you gave us and hope you enjoyed the day as much as we did’

 

From a local healthcare practice: ‘ I was very impressed with the service all round.  I was impressed with the response I have received and the information that I requested arrived very quickly.  Thank you’

 

From a Nottingham City Centre school: "Thank you for speaking, your talk stimulated lot of reaction and discussion just what was needed! It was pitched at the correct level and content was direct and highly relevant."

 

From a School in Wilford: "Thank you for your talk, the children really enjoyed it and they have never been given so much information about alcohol or so much to think about."